Last Updated: 08-09-2026
PRIVACY POLICY
LOTUS Workforce
Operated by: Lotus Workforce
Last Updated: 08-09-2026
Lotus Workforce (“Company”, “we”, “us” or “our”) operates the LOTUS Workforce mobile application (“App” or “Platform”).
This Privacy Policy explains how we collect, use, process, store, protect and disclose information when you access or use the LOTUS Workforce App and related services.
LOTUS Workforce is a technology-enabled, commission-based platform that facilitates connections between Contractors, Labour/Workers, Service Providers and Customers/Clients for various services, including but not limited to electrical work, plumbing, carpentry, painting, AC services, home cleaning, labour services and other home-service categories.
By using the App, you acknowledge that you have read and understood this Privacy Policy.
1. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to information collected through:
This Policy does not apply to third-party websites, applications or services that may be accessible through the Platform. Such third parties may have their own privacy policies.
2. USER CATEGORIES
LOTUS Workforce may be used by different categories of Users, including:
A. Workers / Labourers
Individuals who register to provide labour or other services.
B. Contractors
Individuals or businesses providing contractual or workforce-related services.
C. Service Providers
Professionals registered to provide services such as:
D. Customers / Clients
Individuals, businesses or other persons requesting or engaging services through the Platform.
Different categories of Users may be required to provide different information depending on their use of the Platform.
3. INFORMATION WE COLLECT
We collect only information that is reasonably necessary to operate, secure and improve the Platform and provide the requested services.
3.1 Account and Personal Information
Depending on your use of the Platform, we may collect:
Mobile numbers may be verified through OTP or similar authentication mechanisms.
3.2 KYC and Verification Information
Workers, Labourers, Contractors and Service Providers may be required to complete KYC verification before accepting or performing work through the Platform.
Depending on the applicable verification requirements, we may collect:
KYC information is collected for purposes including:
We will process KYC information in accordance with applicable law and will seek to limit access to such information to authorised personnel and service providers who reasonably require it for legitimate purposes.
Where possible and appropriate, sensitive identity information may be masked, restricted or otherwise protected from unnecessary disclosure.
4. LOCATION INFORMATION
Depending on the features you use and the permissions granted by your device, LOTUS Workforce may collect location information, including:
Location information may be used for:
You may be able to control location permissions through your device settings. However, disabling location access may affect the availability or functionality of certain Platform features.
5. PAYMENT AND TRANSACTION INFORMATION
Payments made through LOTUS Workforce may be processed through Razorpay or another authorised payment service provider.
Depending on the transaction, we may receive or process information such as:
Where payment processing is handled by a third-party payment gateway, we do not ordinarily store complete debit card, credit card or banking credentials on our own servers.
Payment processors may independently process payment information according to their own terms and privacy policies.
6. TECHNICAL AND DEVICE INFORMATION
When you use the App, certain technical information may be collected automatically, including:
This information may be used to:
7. INFORMATION ABOUT YOUR USE OF THE PLATFORM
We may collect information relating to your interactions with the Platform, such as:
This information helps us operate the Platform and maintain accurate transaction and service records.
8. HOW WE USE YOUR INFORMATION
We may use collected information for the following purposes:
8.1 Account Management
To create, authenticate, maintain and manage your account.
8.2 KYC and Identity Verification
To verify the identity and eligibility of Workers, Contractors and Service Providers.
8.3 Service Matching
To connect Customers with suitable Workers, Contractors or Service Providers.
8.4 Job and Workforce Coordination
To facilitate work requests, bookings, service locations and communication.
8.5 Payments and Commission
To process payments, settlements, refunds where applicable and Platform commissions.
8.6 Customer Support
To respond to questions, complaints, disputes and support requests.
8.7 Security and Fraud Prevention
To detect, investigate and prevent fraud, misuse, unauthorised access and other security threats.
8.8 Platform Improvement
To analyse Platform usage and improve features, functionality and user experience.
8.9 Communications
To send:
8.10 Legal and Regulatory Compliance
To comply with applicable laws, court orders, governmental requests and lawful regulatory requirements.
9. LEGAL BASIS / PERMITTED PROCESSING
We process personal information where permitted or required under applicable law, including where:
Where consent is required, we will seek consent through appropriate mechanisms.
10. SHARING OF INFORMATION
We do not sell your personal information to third parties for their independent commercial use.
However, information may be shared where reasonably necessary with:
10.1 Other Platform Users
Certain information may be made available to another User where necessary to facilitate a Service.
For example, depending on the transaction, a Customer and Service Provider may receive information such as:
We aim to limit the information shared to what is reasonably necessary.
10.2 Service Providers and Technology Partners
We may share information with trusted third-party service providers that assist us with:
Such providers may process information on our behalf and may be subject to contractual or other appropriate safeguards.
10.3 Legal and Regulatory Authorities
Information may be disclosed where required or permitted by applicable law, including in response to:
10.4 Business Transfers
If the Company undergoes a merger, acquisition, restructuring, sale of assets or similar corporate transaction, information may be transferred as part of that transaction, subject to applicable law.
11. THIRD-PARTY SERVICES
LOTUS Workforce may use third-party technology and service providers, including:
Razorpay
Used for payment processing and related transaction services.
Google Maps / Google Maps Platform
Used for location, mapping, distance and navigation-related functionality.
Firebase / Google Services
May be used for authentication, notifications, application infrastructure, analytics, crash reporting or related services depending on the App configuration.
Third-party providers may collect or process information according to their own privacy policies and terms.
Users should review the relevant third-party privacy policies where appropriate.
12. DATA SECURITY
We take reasonable technical, administrative and organisational measures designed to protect personal information against:
Security measures may include access controls, authentication mechanisms, restricted access to KYC information, encryption or secure transmission technologies where appropriate, monitoring and other security practices.
However, no electronic transmission, storage system or Internet-based service can be guaranteed to be completely secure.
Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information.
13. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable law.
Certain information may need to be retained even after account deletion where required by law or for legitimate legal, security or fraud-prevention purposes.
14. ACCOUNT DELETION
You may request deletion of your LOTUS Workforce account by contacting us using the contact details provided below.
Upon receiving a valid deletion request, we may:
Account deletion may affect your ability to access previous bookings, transaction records, service history or other Platform features.
Deletion of an account does not necessarily result in immediate deletion of every record where retention is legally required.
15. USER RIGHTS AND CHOICES
Subject to applicable law, Users may have rights relating to their personal information, including the ability to:
Requests may be subject to identity verification and applicable legal limitations.
To exercise applicable rights, contact us using the details provided in the Contact & Grievance section.
16. COMMUNICATIONS
Because certain communications are necessary to operate the Platform, Users may receive service-related communications such as:
These essential communications may continue even if you opt out of optional promotional communications.
Where applicable, you may manage promotional communication preferences through the App or by contacting us.
17. COOKIES AND SIMILAR TECHNOLOGIES
The App and related services may use cookies, SDKs, local storage, device identifiers, pixels or similar technologies where applicable.
These technologies may be used for purposes such as:
The availability and control of these technologies may depend on the device, operating system and services used.
18. CHILDREN'S PRIVACY
LOTUS Workforce is intended for individuals 18 years of age or older.
We do not knowingly intend to collect personal information from individuals under 18 through the Platform.
If we become aware that information has been collected from a person who is not eligible to use the Platform, we may take reasonable steps to delete or restrict such information, subject to applicable law.
19. USER-GENERATED CONTENT
Users may upload or provide:
Users are responsible for ensuring that they have the right to provide such content and that it does not violate applicable law or another person's rights.
We may remove content that violates our Terms & Conditions, applicable law or Platform policies.
20. REVIEWS, RATINGS AND FEEDBACK
If you submit a rating, review, complaint or feedback, we may use and retain it for:
Reviews and ratings may be visible to other Users where the relevant Platform feature permits such visibility.
Users should not include unnecessary personal or sensitive information in public reviews.
21. DATA RELATING TO OTHER PEOPLE
Users must not provide another person's personal information to LOTUS Workforce unless they have the necessary authority or lawful basis to do so.
If you provide information relating to another person, you are responsible for ensuring that such disclosure is lawful and appropriate.
22. INTERNATIONAL DATA PROCESSING
Some technology or service providers used by the Platform may process information on servers or infrastructure located outside India.
Where personal information is transferred or processed outside India, the Company will take steps required under applicable law and applicable contractual or organisational safeguards.
23. DATA BREACHES AND SECURITY INCIDENTS
If we become aware of a personal data breach or security incident that requires notification under applicable law, we will take appropriate steps to investigate, mitigate and notify affected parties or authorities where legally required.
Users should promptly notify us if they suspect unauthorised access to their account.
24. THIRD-PARTY LINKS AND SERVICES
The Platform may contain links or integrations to third-party websites, applications or services.
We are not responsible for the privacy practices, content or security of third-party services that we do not control.
Users should review the privacy policies of third-party services before providing information to them.
25. BUSINESS AND SERVICE PROVIDER INFORMATION
If you register as a Worker, Labourer, Contractor or Service Provider, certain professional information may be displayed or shared with Customers to facilitate service requests.
Such information may include, depending on the Platform functionality:
We will seek to limit disclosure to information reasonably necessary for Platform operations.
26. FRAUD, SECURITY AND PLATFORM PROTECTION
We may process information to detect, investigate and prevent:
Information may be shared with relevant authorities, payment providers or security partners where legally permitted or required.
27. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect:
When material changes are made, we may provide notice through the App or another appropriate method.
The updated Policy will become effective on the date stated in the revised Policy.
28. GOVERNING LAW
This Privacy Policy shall be governed by the applicable laws of India.
Any dispute concerning this Privacy Policy shall be subject to the applicable jurisdiction specified in the LOTUS Workforce Terms & Conditions, subject to mandatory rights and remedies available under applicable law.
29. CONTACT AND PRIVACY GRIEVANCES
If you have questions, requests, complaints or concerns regarding this Privacy Policy or the handling of your personal information, you may contact us at:
Company Name: Lotus Workforce
App Name: LOTUS Workforce
Email: info@lotusworkforce.in
Office Address:
377-SG Enclave Phase-1,
Majitha Road,
Amritsar – 143001, Punjab, India.
For account deletion, correction requests, privacy complaints or data-related requests, please mention the subject clearly, for example:
“LOTUS Workforce – Privacy Request”
We may request reasonable information to verify your identity before processing certain privacy requests.
30. ACCEPTANCE
By accessing, registering for or using LOTUS Workforce, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with the practices described in this Privacy Policy, you should discontinue use of the Platform, subject to any rights or obligations applicable under law.
LOTUS Workforce
Operated by Lotus Workforce